jilik Privacy Policy – How We Handle Your Personal Data
At jilik, protecting the privacy of our Philippines players is a responsibility we take seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is stored and protected, and what rights you have as a user of our platform.
1. What Data We Collect
When you register and use the jilik platform, we collect several categories of personal information in order to provide you with a safe, functional, and personalised gaming experience. The primary category is account information, which includes your full name, date of birth, registered email address, username, and any identity or age verification documents you submit during the account verification process. We also collect contact details such as a mobile number where you choose to provide one for account security or notification purposes. Device and browser data is collected automatically when you access jilik — this includes your IP address, device type, operating system, browser version, screen resolution, and session timestamps, which help us detect suspicious activity and optimise the platform for Philippine mobile users. Payment-related information is collected when you make a deposit or request a withdrawal; this includes Philippine Peso (PHP) transaction records, payment method identifiers (such as e-wallet account references), and transaction history, though we do not store full card numbers on our servers. Finally, we collect usage data such as pages visited, games played, session durations, betting patterns, and in-platform interactions, which help us improve our services and ensure compliance with responsible gaming obligations.
2. Why We Use Your Data
jilik uses the personal data it collects for clearly defined purposes that are directly tied to operating a legitimate online gaming platform for players in the Philippines. The primary purpose is to create and manage your account, verify your identity and age eligibility, process deposits and withdrawals in Philippine Peso, and provide access to our slots, sportsbook, and live casino services. We also use your data to communicate with you about your account, including transaction confirmations, security alerts, and responses to support enquiries — these communications are operational and are not optional for registered users. Your usage and gameplay data is analysed to personalise your experience, such as displaying games that match your interests and ensuring the platform functions well on your preferred device. We may also use data to detect and prevent fraud, money laundering, and violations of our Terms and Conditions, which is a legal and regulatory obligation. Where you have opted in to receive promotional communications, we may use your email address or contact details to inform you of relevant offers — you can withdraw consent for marketing messages at any time through your account settings or by contacting our support team. jilik does not use your personal data for purposes beyond those listed in this Privacy Policy without first obtaining your explicit consent.
3. Cookies and Tracking Technologies
jilik uses cookies and similar tracking technologies to ensure the platform works correctly, remember your preferences, and analyse how users interact with the site. Cookies are small text files stored on your device by your browser when you visit jilik, and they serve several important functions. Essential cookies are strictly necessary for the platform to operate — they manage your login session, maintain your preferences, and keep your account secure while you are browsing. Analytical cookies help us understand how players navigate the platform, which pages receive the most traffic, and where technical issues may arise, allowing us to continually improve our service for Philippine users. You have the right to control non-essential cookies through your browser settings; however, disabling essential cookies may affect your ability to log in or use core platform features. We do not use third-party advertising tracking cookies or sell your browsing data to advertisers. If you continue to use jilik after being informed of our cookie usage, your continued use constitutes acceptance of the cookie practices described in this Privacy Policy. For detailed information about specific cookies in use, please contact our support team using the email address listed in the footer of this page.
4. Data Storage and Security
All personal data collected by jilik is stored on secured servers with access controls in place to ensure that only authorised personnel can retrieve or process your information. We apply industry-standard security measures including data encryption in transit (via HTTPS/TLS), encryption of sensitive stored data, and regular security audits to identify and address vulnerabilities. Access to personal data internally is restricted on a need-to-know basis — team members who process your information do so only to the extent required for their specific role, and all staff handling personal data are subject to confidentiality obligations. Payment transaction data is handled in accordance with applicable financial security standards, and full payment card details are never stored directly on jilik's servers. While we take every reasonable precaution to protect your data, no system is completely immune to risk; in the event of a data breach that is likely to affect your rights or interests, jilik will notify affected users in a timely manner and take immediate steps to contain and investigate the incident. We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, anti-money laundering regulations, or legitimate business purposes such as dispute resolution. If you request account deletion, we will remove or anonymise your personal data in line with applicable legal retention requirements.
5. Sharing Data with Third Parties
jilik does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, we do share limited data with carefully selected third-party service providers who assist us in operating the platform, and all such sharing is governed by strict data processing agreements that require those parties to handle your information in accordance with this Privacy Policy. These service providers include payment processors who facilitate PHP deposits and withdrawals, identity verification providers who assist with age and KYC checks, game software providers who power the slots, sportsbook, and live casino experiences on the platform, and IT infrastructure partners who host or maintain our systems. We may also disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of jilik, our users, or the public. In the event that jilik undergoes a business restructuring, merger, or acquisition, user data may be transferred to the relevant successor entity, and users will be notified of any material change to how their data is handled. We require all third-party partners who process your data to maintain appropriate security standards and to use your information only for the specific purposes for which it was shared.
6. Your Rights Over Your Personal Data
As a registered user of jilik, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to access a copy of the personal data jilik holds about you — you can request this at any time by contacting our support team at the email address shown in the footer of this page, and we will respond within a reasonable timeframe. If you believe any of the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction, and we will update our records accordingly after verification. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply under Philippine law. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. If you have a concern about how jilik handles your personal data that we have not resolved to your satisfaction, you may escalate the matter to the appropriate data protection authority in the Philippines. To exercise any of these rights, please contact our support team with your account details and a clear description of your request so that we can assist you promptly and accurately.
7. Minor Protection and Policy Updates
jilik does not knowingly collect personal data from individuals under the age of 21, in line with the minimum age requirement for online gaming participation in the Philippines. If we become aware that personal data has been submitted by or on behalf of an underage individual, we will take immediate steps to delete that information and close the associated account. Parents and guardians are strongly encouraged to use appropriate parental control tools to prevent minors from accessing online gaming platforms, and to speak openly with young people about responsible internet use. This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable law, or regulatory requirements — when we make material changes, the updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically so that you remain informed about how jilik protects your information. Continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or wish to contact our support team regarding a data-related matter, please use the email address displayed in the footer section of this page; you can also find additional guidance on account management in our FAQ.
Questions About Your Privacy?
Our FAQ covers the most common questions about data, accounts, and platform policies. If you need further assistance, our support team is available — or you can register and explore jilik for yourself.